FAQs

General

Semi-ingrounds are hot right now because they are durable and attractive like the inground, but at a much more economical price due to only excavating 2’ in the ground. This also allows for a typically two day installation opposed to a multi-week process.
A semi-inground pool simply means it is installed 2’ in the ground. This gives the pool durability by being cemented into the ground, and also allowing the homeowner to finish the look of the pool with whatever design choices desired. Our semi-inground pools are also installed with inground quality steel materials.
CoolPools.com is an online retailer of semi-inground swimming pools that was established in 2019. The trending word behind the inception of this company, the business model, and the daily motivation is simplicity. CoolPools.com saw an opportunity to streamline a process from start to end, so they did. By forging strong relationships with independent contractors and various pool product providers across North America, CoolPools.com was able to create a robust, economically priced, pool package for homeowners.  Taking the theme of simplicity into the 21st century, CoolPools.com made it possible for homeowners to select, purchase, and schedule installation of their pool all through the company website and online project management platform. Quick and hassle-free.

Installation

All semi-inground pools are installed in typically two days (unless weather or unexpected issues arise). Our installation team arrives at 7am, excavates the pool area, assembles the pool walls, pours concrete, adds the liner, and leaves with water filling your pool!
CoolPools.com sourced qualified teams around the nation to install our product. They attended our robust installation training onsite, and have continued training throughout the year.
Our pools are only installed 2’ in the ground, they cannot be installed completely inground, nor installed less than 2’.
We currently have a lead installation time of approximately 30 days! Our semi-inground pools are installed in typically two days (unless weather or unexpected issues arise).
Our CoolPools.com team will meet with you before your installation to determine and outline the location of your pool, review your property plot plan, and make sure everything is ready to go on installation day.
The pool materials will be shipped straight to your backyard or curbside on (2) shrink-wrapped pallets. It will typically be a few days prior to your scheduled installation that the pallets arrive. We ask that you keep the materials contained on the pallets until our installation crew arrives. You will be notified via our project management software when your pallets will arrive.
When the installation team leaves, the pool area will still be a construction site. The safety fencing will still be in place until you, the homeowner, finish the pool with decking, landscaping or any design features of your choice. The pool will not be accessible until you finish with the design of your choice.
It is up to the homeowner to obtain a contractor or to personally finish the pool with decking, landscaping, etc.
Permits are completely the responsibility of the homeowner. You will need to check your local codes to determine if an inspection is needed for electrical.
You will need to schedule an electrician to hook up the electrical for the light and transformer. The CoolPools.com installation team will not handle that for you. You will have to schedule an electrician before the installation to determine what is needed.
Prior to installation we request you contact your county office to determine what permits and inspections are needed, call 811 to determine what is underground, and connect with your HOA (if applicable) to find out the approval process. All permits, codes, inspections, etc. vary from state to county, so it is entirely up to the homeowner to determine what all is needed before our installation crew arrives.
If you need a pool diagram for planning purposes or for your county permit approval, you can obtain your specific pool specs within each pool image section on the shop page of our website.
Some counties require the actual installer of your pool to obtain construction permits, which we can totally handle! You just let us know through our project management platform if that’s the case, and our installation team will obtain that for you.
  • Pre-Install:
    • Confirm viability and location of the pool
    • Submit property plot plan/septic
    • Call 811 and determine required permits
    • Submit HOA approval (if applicable)
    • Ensure a minimum of 12′ entry into pool installation zone
    • Schedule electrician for pre-install evaluation
  • Post-Install:
    • Complete functionality of pool with decking, hardscaping, fencing, etc
    • Complete any inspections required by code
The entry into the area where your pool will be installed needs to be at least 12′ wide for our cement truck to access the job site. If you have fencing, we suggest you temporarily remove sections for the installation.
The 2′ of dirt excavated for your pool installation will be left in your backyard. The installation crew will rough grade the dirt, but the homeowner can then use it for landscaping or have it removed by a third party from the yard.
Yes, excavation of the pool area is included in the price.

Finances

We have partnered with three long-standing loan providers in the pool industry to provide financing to our homeowners. You can always obtain a loan through any provider you see fit, but on our financing page, you can click links to our financial partners and get an immediate quote on monthly payments based on your credit score.
Most of our providers will approve you for a loan of your choosing within days of your request. Depending on the loan provider, they provide the loan in full (to then be paid by you to us), or in percentages related to status of the pool installation. We do suggest requesting a higher amount than the pool costs to dedicate towards any decking or landscaping you plan to add once the pool is installed.
Pool payments are collected in four installments (or all at once if preferred). We request 15% down to place the order for our pool with our manufacturer. The next amount is 50% which is due upon delivery of pool materials. 30% is due the day before installation. 5% is due within 3 days after installation of the pool.
The initial payment of 15% down will be invoiced to you via PayPal, which can be paid with any major credit card, and the remaining installments will be paid through our project management software, Buildertrend. Reminders will be sent through the platform as installment deadlines approach.
Property taxes vary everywhere and the homeowner must check with their assessor’s office for accurate information.
That depends on your personal insurance. You will need to run that question by your agency.
We highly encourage you to use a check as your main method of payment, but we also use two secure payment platforms PayPal and Buildertrend. You have the option to pay in full or through four different installments throughout the installation process.

Details

Winterizing a semi-inground pool is simple. We provide a quick and easy guide that shares how to winterize our pools with the tools provided. Once our pools are properly winterized, they’re safe for any winter climate.
Our installation team will have an excavator in your backyard, as well as a cement truck that may cause damage to the grass/backyard.
We have videos available on our YouTube channel outlining how you can measure different pool shapes/sizes in your backyard with our pool diagram and a few simple measuring tools. Our installation team only needs a 12’ opening to the installation area to properly install the pool.
There are many providers around the nation who have tanks available simply to fill pools with water. We suggest searching for it if you would like a water alternative to filling your pool. The great news is, we provide you with the first truckload of water!
Our installation team will have gravel on hand to abate any water found during the excavation. If water is excessive, our team will discuss alternative issues to reroute the water for an additional fee. Obtaining your property plot plan is a great first step in helping our install crew prepare for excavation.
Yes, the semi-inground is perfect for slopes due to excavation only being 2’. We can excavate completely into the side of a slope while still allowing your pool to be 2’ in the ground.
We used galvanized steel that is corrosion resistant. It comes with a lifetime transferable warranty.
Our pools have a flat bottom, and our panels are 52″ tall.
We don’t mess around when it comes to the structural integrity of the CoolPools.com swimming pool. Our supplier produces only the highest quality inground steel panels using state of the art technology along with offering a lifetime warranty. The steel wall panels are 14-gauge galvanized steel, with the galvanization process being different than others – guaranteeing a more corrosion resistant steel structure as well as extended longevity! The steel buttress braces used to support and anchor the pool are manufactured and coated with all the same high technology used on the steel wall panels.
It depends on how much decking you plan to incorporate around your pool. Some homeowners choose to have decking completely surrounding their pool, in which case you would get full deck mount top rail and no standard top rail. Some homeowner want half decking and half open, while others have no decking around their pool. Depending on the finished look you choose will determine the amounts of decking you order. Top rail comes in 8’ sections. You will need to look at the perimeter of your pool (provided within each product on the CoolPools.com shop page), and then determine how much of each top rail you want to order. For example, if you are buying an 18’x36’ rectangle semi-inground pool the perimeter is 108’. If you plan on doing about 40’ of decking, you will select 40’ deck mount top rail and 72’ standard top rail. You always want to order over the amount needed since it’s difficult to get the exact amount of top rail needed. The CoolPools.com Independent Contractor completing your installation will trim the top rail to ensure a perfect fit.
Yes! We provide a full filtration system with all of our pools! All accessories and details can be viewed within the pool product page on our website shop page.
You will need to ensure your breaker has capacity to handle 120v (110v for the light and 10v for the filtration system).
The top rail of the semi-inground pool is necessary to provide a safe environment for the homeowner. The top rail covers the pre-cut steel walls which may have sharp edges that may lead to injury if not covered appropriately.
The suppliers of our pool materials provide warranties. The 14-gauge galvanized steel structure has a lifetime warranty, the vinyl liner has a 25 year warranty, and the beaded winter cover has a 10 season warranty. The filtration system has warranties as well, the homeowner will need to contact the manufacturer directly if any issues arise. All warranties will be available for the homeowner within our online project management platform, Buildertrend.

Accessories

The fiberglass steps are top of the line when it comes to quality. They are 100% specialty engineered, offer unparallel strength, and come with a confident warranty. In addition, patented technology is strung through acrylic fiberglass production, ensuring the color of your steps will last throughout an unlimited amount of sun exposure. They come in three colors: blue, white and gray.
Our accessory options include: UV Filter, Solar Blanket, Solar Reel, Ladder, Insulation and Mesh Fencing
No it does not, but they can certainly be installed after installation.
CooPools.com uses well known and very reliable pool supplier, Jandy. for the CoolPools.com filter. The filter is a single element cartridge, which does not require sand or diatomaceous earth as the filter medium. Instead, it contains a filter cartridge element which is easily removed for cleaning or replacement. Warranty included. Like the filter, CoolPools.com uses well known and reliable Jandy to supply our pump. This is a .75 HP pump that requires a 20amp breaker. The pump housing, backplate, diffuser, impeller, and debris filter basket are all made from high-quality thermoplastic materials chosen for their strength and corrosion resistance. Warranty included.
Homeowners will need to contact the manufacturer of the accessories (which we can provide you) to obtain warranty information.
All included accessories and components shipped with your pool are listed within the product on the website shop page. All pool shapes and sizes come with the same materials and accessories.
An automatic pool cover is not included in our accessories but homeowners are free to search for a third-party supplier.
All of our pools come with a beaded winter cover, which has a warranty and will be given to the homeowner after the installation is complete. These are durable and can easily be installed in the double track included in your pool installation.
Unfortunately, we do not sell liners separately at this time to individuals who have not purchased a pool with CoolPools.com.
Liners typically last between 5-7 years.
There are 3 different styles of filters; sand, DE and cartridge. Sand filters will effectively clean the pool for years with little or no problems and are the most inexpensive filters to provide so are often offered as part of the basic pool package. DE filters are used less often because they are so maintenance intensive. Premium pool builders often encourage using a cartridge filter to make the pool more maintenance friendly, which is why we include that as part of our pool package.
Our vinyl liner is made of the highest quality virgin material on the market. At 20ml, it provides extreme durability and resistance to puncturing, algae, mold, mildew and bacteria. State of the art technology used by the manufacturer ensures a tight fit for all of our CoolPools.com shapes. A 25-year warranty is included with the liner.
Like the filter, CoolPools.com uses well known and reliable Jandy to supply our pump. This is a .75 HP pump that requires a 20amp breaker. The pump housing, backplate, diffuser, impeller, and debris filter basket are all made from high-quality thermoplastic materials chosen for their strength and corrosion resistance. Warranty included.
CoolPools.com includes a 9lb, in-line chlorinator with the purchase of your pool. This product easily adjusts to your pool's chemical needs and accepts chlorine sticks and 1" or 3" tablets. The in-line design is very compatible with semi-inground pools, making it the perfect option to complete the important chlorinating process.
We use material 1.8# PE black foam with 2" thickness. The insulation will help your pool retain a nice swimmable water temperature.

Other

We are an online retailer that operates in four states: Michigan, Indiana, Ohio, and Iowa.
After placing an order online for a CoolPools.com swimming pool, Homeowners have 5 days to cancel the order for a full refund. After 5 days, there are no returns of any kind.
We do not sell hot tubs, only top-of-the-line semi-inground swimming pools!
The 52” panels are the only option available for the semi-inground pool. More shapes and sizes could be available in the future, but currently we have 16 shape/size options.
We can certainly install a semi-inground swimming pool in a home with a septic tank. The first step is obtaining a property plot plan from your local building department to determine where your septic system is located. It will help you decide if there is enough room to install a pool while avoiding all septic lines. Local building departments also have specific regulations for distance a pool must be from the septic, so be sure to confirm those details as well.